About us

Frequently Asked Questions

 

What are the services offered by Broadstone.io?

We provide business support services in a wide range of areas: AI-related services, smart and creative assistance, local and language services, classic administration, engagement solutions, and IT support. Our solutions are tailored to meet your business needs, delivering the right expertise at the right time. With a team of highly experienced professionals, we can bring in-depth knowledge and multilingual support to your operations. Also explore our blog for case studies and other details.

How do business support services work with Broadstone.io?

Business support services with Broadstone.io start with a thorough discussion to define your needs, tasks, and expectations. We assign the right expert to each task, and if necessary, a team can be quickly assembled to handle larger workloads, all coordinated through a single point of contact. Our adaptive approach, detailed process documentation, and flexible scheduling ensure seamless collaboration and tailored support for your business.

What industries does Broadstone.io specialise in?

Broadstone.io offers a broad range of back-office support services tailored to various industries. Our expertise includes AI-related services, smart and creative assistance, local and language services, classic administration, engagement solutions, and IT support. This versatility allows us to adapt to the unique needs of diverse sectors, providing customized solutions that enhance operational efficiency.

How do you ensure data security and confidentiality?

At Broadstone.io, we prioritize data security and confidentiality through a multi-layered approach. We use state-of-the-art IT systems to protect your information and only work with vetted contributors to ensure trust and reliability. Additionally, any specific confidentiality requirements or data handling protocols are discussed and agreed upon during our initial discussions, allowing us to tailor our approach to your needs. This commitment ensures your data remains safe and handled with the utmost care.

What are the benefits of outsourcing to Broadstone.io?

Outsourcing to Broadstone.io provides several benefits that enhance your business flexibility and efficiency. Our pay-as-you-go model ensures cost-effectiveness, allowing you to access a diverse range of expertise and tools without additional investment. With a single point of contact, managing outsourced tasks is simple and seamless. Plus, there’s no long-term commitment, so you can easily adjust or discontinue services as your needs change. These advantages not only improve your responsiveness but also help lower business risks.

Can I customize the services according to my business needs?

Absolutely, Broadstone.io offers services tailored to your business needs. We ensure the right expertise is matched to each task and can scale to involve additional team members, if necessary, all coordinated through a single point of contact. Our flexible approach, guided by an agreed process and regular feedback, allows us to adapt to your specific requirements. With pricing on a per-use basis, you have full control over the services you choose.

What languages do your team members speak?

Our origins in the translation industry have enabled us to build a robust network of professionals across the EU. This gives us access to expertise in a wide range of languages. During the discovery phase, we assess your specific language requirements to ensure we can meet your needs effectively with the right team members.

How does Broadstone.io manage time zone differences?

Broadstone.io operates from the EU, aligning closely with most European time zones. This allows us to provide timely communication and support to businesses across the continent. From an early start to late-evening collaboration, we offer flexibility to cover your needs, ensuring seamless support.

What is your process for onboarding new clients?

Broadstone.io uses an adaptive approach to process handover. We begin by discussing the roles, tasks, and processes to be outsourced, ensuring all details are covered. Our work starts based on this discussion, with any questions addressed promptly and your feedback incorporated. By maintaining detailed, up-to-date documentation, we ensure clarity and alignment, as the agreed process is the basis for delivering the expected outcomes.

Do you offer short-term or project-based assistance?

Yes, Broadstone.io offers short-term or project-based assistance tailored to your needs. Our services are ideal for projects lasting a few months or longer, ensuring we provide the expertise and continuity required for successful outcomes. Weekly hours can be adjusted based on workload, ranging from just a few to accommodate smaller needs, up to the capacity of a dedicated team for larger demands.

What is the cost of your services?

The cost of Broadstone.io's services is designed to be competitive and scalable, tailored to your needs. As a guideline, it does not exceed the hourly cost of regular employees. However, unlike traditional employment, our services come with added flexibility—you only pay for the work you need, without bearing the costs of holidays, sick leaves, or the difficulty of overtime. With task-specific expertise and access to a diverse range of tools included, you get more value and adaptability without any upfront investment in equipment or replacements.

How quickly can I expect support to begin once I engage Broadstone.io?

Broadstone.io is committed to providing swift and seamless onboarding. The initial discussion to understand your needs can typically begin within a day, ensuring we start the process promptly. From there, we usually begin providing support within a matter of days. For more complex requirements, we’ll work with you to set a timeline that aligns with your goals while maintaining our focus on quality.

What tools and software do your team members use?

Working with Broadstone.io gives you access to a wide range of tools and expertise without requiring upfront investment. Our team is experienced in using industry-leading software, including Adobe Creative Cloud, AutoCAD, Unreal Engine, and even MATLAB. By leveraging these tools, we ensure your business processes are efficient, professional, and tailored to your needs, all while providing cost-effective access to top-tier solutions.

How does Broadstone.io ensure quality in its services?

Broadstone.io ensures quality by combining a structured process with the expertise of vetted contributors. We begin with a thorough discussion to define roles, tasks, and expectations, ensuring all details are clearly communicated. Our highly experienced, multilingual team can bring in-depth knowledge to your operations, working along an agreed process. By maintaining up-to-date documentation and incorporating your feedback throughout, we can maintain processes that consistently align with your expectations.

Can I scale up or down my services as my business grows?

Yes, Broadstone.io offers flexibility to scale services up or down as your business needs evolve. We assign the right person to each task, and if the workload increases, we can quickly involve a team while ensuring you have a single point of contact. Pricing is always on a per-use basis, so you only pay for what you need.

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Contact us to explore how you can improve your business flexibility and lower your risk through our outsourcing services.

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